Returns Policies and Conditions
Many factors influence the performance of seed such as temperature, light, water, weather, storage, and the skill of the grower that are out of the control of NatureZedge. In other words, a grower can cause a high-germination rate, a viable seed to fail.
Nevertheless, we unconditionally guarantee all our seed for 30 days from the ship date and will accept returns on seeds for any reason for 30 days. If a portion of the seed is returned, we will accept returns on a prorated basis. See below for details. We do not accept returns on seeds after 30 days from the ship date for any reason.
Non-Seed Products Guarantee
We guarantee all other non-seed products for 30 days from the ship date and accept returns on these items for 30 days from the ship date. We do not accept returns on any products we sell after 30 days from the ship date.
Gift Card Guarantee
All sales are final for gift cards.
We unconditionally guarantee our seeds and non-seed products for 30 days from point of purchase. We do not accept returns of seeds or any other products for any reason after 30 days. Non-seed products must include all parts and original packaging to qualify for returns.
Please follow these steps to initiate a return:
If your seed fails to germinate based on its unique requirements, or you are having issues with other products, please contact us immediately so we may be of assistance to you and attempt to resolve the issue without a return.
We ask that you have the lot number that is on the seed label attached to your bag of seed on hand when you call.
Contact our customer service department within 30 days for authorization for returns. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by email. [email protected]
Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 2 weeks from the date of the return authorization. Returns received by us after 2 weeks are not subject to refund. As an example, if you contact us on the 29th day to authorize a return, your products are eligible for a return, and you will have an additional 2 weeks to make sure we receive the product.
When you return an authorized product or products and opt for a cash refund, we deduct a 20% restocking fee, and you must arrange and pay for return shipping. Please allow up to 2 weeks from the time we receive your return for your in-store credit or cash refund to be processed. We make every effort to provide the refund sooner but depending on circumstance can take up to two weeks. In the case of refunds to credit cards or a mailed check, it may take several business days before you receive the check or see the refund posted back to your credit card account.
*Please note that we do not pay return shipping on international orders.
All returns must have an RA Number provided by customer service printed clearly on the outside of the box.
All returns must be shipped to:
Attn: Returns Department
339 Bellingham Dr. Beech Island, SC 29842
* Please Note: All returns MUST BE AUTHORIZED and must follow the directions you receive from customer service with your authorization. Please do not ship returns to our warehouse without first obtaining a return authorization and instruction from customer service. Returns sent without prior authorization are not eligible for refunds.
THE LIABILITY OF NATUREZEDGE.COM AND THE SELLER HEREOF FOR ANY AND ALL LOSSES AND DAMAGES TO BUYER RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING NEGLIGENCE, BREACH OF CONTRACT, BREACH OF WARRANTY, OR ALLEGED DEFECTIVE SEEDS, IRRESPECTIVE OF WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PARTICULAR SEEDS WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED. IN NO EVENT SHALL NATUREZEDGE.COM OR THE SELLER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS.
IT IS EXPRESSLY AGREED THAT THE REMEDY PROVIDED ABOVE SHALL BE TO THE EXCLUSION OF ALL OTHERS.
Should fulfillment of any order or contract be prevented or delayed by an act of God, war, blockade, revolution, government action to restrict energy, or any other essential to the growing and harvesting of the crops, the prohibition of exports or imports, riots, strikes, lockouts, fires and/or detention at sea or any other contingency beyond our control, we shall not be held responsible for any loss and/or damages thereby.
IF YOU DO NOT WISH TO ACCEPT THESE PRODUCTS UNDER THESE TERMS, PLEASE RETURN IMMEDIATELY FOR A FULL REFUND.
Varietal information in NatureZedge.com publications is based on trial information and/or photographs. It may not be representative of results in other locations. It is intended as a guide only. Actual results in your area may vary.